Common questions, plain answers.
01Do you work with my insurance?[+]
Yes. We are insurance-direct with every major Ontario carrier. Bring your claim number and we handle the rest, including supplements if hidden damage is found during disassembly.
02How long will my repair take?[+]
Most repairs are completed within 2–5 business days, and 90% of our work is finished within one working week. We'll give you a firm timeline once parts are confirmed and damage is assessed.
03Do you use OEM parts?[+]
We have access to OEM parts for all makes and models, and we also offer certified aftermarket or quality used options. We recommend the choice that gives the best quality and cost effectiveness for your repair, based on your preference.
04Is my paintwork warrantied?[+]
Yes — all paintwork carries a lifetime warranty for as long as you own the vehicle. We paint under controlled-light booths to make sure the colour match holds in daylight too.
05Can I get a rental while you have my car?[+]
We coordinate rental coverage as soon as we open your file. If your policy includes loss-of-use, we arrange the rental directly so there's nothing for you to chase.
06What if I'm broken down on the side of the road?[+]
Call our 24/7 line. We dispatch a tow, get the vehicle to the shop, and start the estimate the next morning.
07Do I need an appointment for an estimate?[+]
Walk-ins are welcome during shop hours. If you'd rather not wait, book any service on our calendar or send photos through the contact form.
Question we didn't cover?
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